الأسئلة الشائعة
General
Marino Flowers is a premium flower shop offering elegant floral arrangements, gifts, and custom designs for every occasion, including birthdays, anniversaries, weddings, and corporate events.
We currently deliver in (Amman (the capital), Irbid, Zarqa, Mafraq, Ajloun, Jerash, Madaba, Balqa). Please enter your delivery address at checkout to confirm availability.
Our customer support team is available daily from 9:00 AM to 9:00 PM. Our online store is open 24/7 for placing orders.
Orders & Payments
You can place an order through our website by selecting a product, adding it to your cart, and completing checkout.
- Visa & Mastercard (Credit/Debit)
- Local payment options (if available at checkout)
Orders can be modified or canceled up to 1 hour before the scheduled delivery time. Please contact support as soon as possible.
Add-ons & Special Requests
Yes! We offer add-ons such as chocolates, balloons, plush toys, and greeting cards. Options appear during checkout.
Absolutely. Add your message at checkout and we’ll include it on a printed card with your order.
Some items can be customized. For special requests, contact us before placing your order.
Product & Customization
Yes. We provide luxury packaging options, elegant wrapping, and some designs come in signature vases or decorative boxes.
Yes! Share your request, budget, colors, and occasion with our team and we’ll create a bespoke arrangement.
- Change the water daily.
- Keep flowers away from direct sunlight and heat.
- Trim stems slightly every few days.
Corporate & Events
Yes. We provide floral styling for weddings, corporate events, and private gatherings. Contact us for a consultation.
Yes. We offer tailored corporate gifting solutions for clients, employees, and events.
Delivery & Shipping
We offer same-day and scheduled deliveries. Same-day availability depends on the cut-off time shown on the website.
Yes, you can choose a preferred time slot at checkout. Minor delays may happen due to traffic or unforeseen circumstances.
If the recipient is unavailable, we will contact you for instructions and follow the delivery notes provided at checkout.
Refund & Replacement Policy
If there is an issue, contact us within 2 hours of delivery. Refunds/credits are reviewed case-by-case depending on the situation.
Yes. Contact us within 2 hours and share clear photos. If applicable, we will arrange a replacement.
If delivery was attempted as scheduled and the recipient was unavailable, refunds/replacements are not guaranteed.
You can cancel for a full refund if the request is made at least 1 hour before the scheduled delivery time.
Approved refunds are typically processed within 7–14 business days (depending on the payment provider).
Customer Support
WhatsApp/Phone: (Add your number)
Email: info@marinoflowers.com
We aim for excellence. If anything isn’t right, contact us immediately and we will do our best to resolve it quickly and fairly.
















