Delivery Policy

Marino Flowers currently provides delivery to:

• Amman
• Zarqa
• Salt and Balqa
• Madaba
• Jerash
• Ajloun
• Irbid
• Ramtha
• Mafraq

Marino Flowers currently does not provide delivery to the southern governorates of Jordan.

Within Amman, customers may choose Express / ASAP Delivery or a Scheduled Delivery option when available.

Available delivery options, fees, dates, and time windows are shown during checkout or confirmed with the customer where a special delivery arrangement is requested.

The usual Express / ASAP delivery estimate in Amman is approximately 1 to 1.5 hours from the time the order is confirmed.

For electronic payments, the delivery estimate starts when payment succeeds and the order is confirmed. For eligible Cash on Delivery orders, it starts when the order is successfully created and confirmed on the website.

Express / ASAP delivery is an estimate. A small delay may occur because of traffic, road conditions, preparation requirements, or other delivery conditions within Amman.

When a customer selects a scheduled delivery window in Amman, delivery is expected to be completed within the selected time window.

If delivery takes place outside the selected window, Marino Flowers will review the circumstances and determine the appropriate resolution case by case. A delay does not automatically create a right to a refund, compensation, or Marino Wallet credit.

For supported governorates and cities outside Amman, the selected delivery date is guaranteed, but a specific delivery time is not guaranteed under the standard governorate delivery service.

The order may be delivered at any time during the selected date.

Same-day delivery to a supported governorate outside Amman may be accepted subject to operational capacity.

If accepted, this faster service may carry a substantially higher delivery fee than standard governorate delivery. The customer may choose whether to use the premium same-day option.

Where the customer pays for a premium same-day service and Marino Flowers agrees to a specific delivery time window, that agreed time window becomes the committed delivery window for that service.

If a scheduled Amman delivery or an agreed premium governorate delivery arrives outside its committed time window, Marino Flowers reviews the case individually and determines the appropriate resolution based on the cause and circumstances.

No automatic refund or compensation is promised solely because a committed delivery window was missed.

A committed delivery window may occasionally be affected by circumstances genuinely beyond Marino Flowers's reasonable control, such as major road closures, severe weather, official restrictions, or serious incidents.

Where this occurs, the case is reviewed individually and the delay is not automatically treated as a service fault by Marino Flowers.

A customer may request an address change before the order goes out for delivery. If the new address is farther away or changes the delivery zone or cost, the customer must pay the additional delivery charge.

After the order has gone out for delivery, an address change may still be accepted depending on the driver's route, current location, and practical ability to redirect. Any approved address change after dispatch is subject to an additional delivery charge.

The customer is responsible for providing an accurate delivery address, recipient phone number, and any information needed to locate the delivery destination.

If incorrect or incomplete information causes a failed delivery or another delivery attempt is required, the customer is responsible for the full additional delivery fee.

If the recipient is unavailable or does not respond, Marino Flowers may attempt to contact the purchaser or sender.

With the purchaser's or sender's authorization, the order may be handed to reception, security, a household member, or another person present at the delivery location.

Once the order is handed to an authorized person, the order is considered successfully delivered. Marino Flowers is not responsible for loss, mishandling, or improper storage after that authorized handoff.

Delivery-driver waiting time at the delivery location is limited to 15 minutes.

If delivery cannot reasonably be completed within that period because the recipient or customer is unavailable or asks the driver to wait longer, Marino Flowers may treat the delivery as unsuccessful and applicable return-to-store and/or redelivery charges may apply.

If the recipient refuses a correct order at the delivery location, no refund is due solely because of the refusal.

The order may be returned to Marino Flowers. The purchaser may collect the order from the store or request redelivery. If redelivery is requested, the purchaser is responsible for the return-to-store charge and the new delivery charge.

If an order must be returned to the store because the recipient did not answer, was unavailable, or refused a correct order, the customer is responsible for the return-to-store delivery charge.

If the customer later requests redelivery, the customer is also responsible for the new delivery charge.

Once an order has gone out for delivery, the original delivery fee is fully non-refundable when delivery fails because of the customer or recipient.

If an undelivered order is returned to the store, the purchaser may be able to collect it from Marino Flowers, depending on the nature and condition of the product.

There is no fixed collection period. The practical collection period depends on the product's condition, usable life, and perishability.

If the order is not collected or redelivered, Marino Flowers may dispose of the flowers or products after their usable or perishable life has ended.

Flowers and certain gifts are perishable or sensitive to temperature, water, and handling.

Marino Flowers is not responsible for deterioration caused by an unsuccessful delivery, return journey, delayed collection, repeated transport, or improper care after a successful handoff where the cause is outside Marino Flowers's reasonable control.

Delivery fees depend on the delivery location, service level, timing, and any special delivery arrangement.

Standard delivery, Express / ASAP delivery, premium same-day governorate delivery, return-to-store transport, redelivery, and approved address changes may carry different charges.

For help with an existing delivery, contact Marino Flowers through WhatsApp / Phone at +962 79 002 4564 or email info@marinoflowers.com.

Please have your order number ready.